Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need your receipt, order confirmation, or other proof of purchase.
To request a return, contact us at contact@burleyandsmith.com.
If your return is accepted, we will provide instructions regarding where and how to send your item. Returns sent to us without first requesting authorization may not be accepted.
Approved returns should be sent to:
Burley & Smith Management LLC
1015 Riverside Dr. Ste 116
Fort Worth, TX 76111
United States
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
You can contact us with any return-related questions at contact@burleyandsmith.com.
Damages, Defects & Incorrect Orders
Please inspect your order when it arrives.
If your item is defective, damaged, misprinted, or you received the wrong product, contact us as soon as possible at contact@burleyandsmith.com.
Please include your order number, a description of the issue, and photographs showing the problem when applicable. We will review the issue and determine the appropriate replacement, refund, or other resolution.
Made-to-Order & Custom Products
Some of our apparel, hats, merchandise, and other products may be produced specifically after an order is placed.
Personalized, customized, or specially commissioned products are generally not eligible for return due to change of mind, sizing preference, or buyer's remorse unless the product arrives defective, damaged, misprinted, or materially different from what was ordered.
This does not affect any rights you may have under applicable law.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Final-sale items
- Downloadable or digital products once accessed or downloaded
- Personal-care products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you are unsure whether a specific item is eligible for return, contact contact@burleyandsmith.com before sending it back.
Sale Items
Items clearly marked Final Sale are not eligible for return or refund unless they arrive defective, damaged, or incorrect.
Exchanges
We currently handle exchanges by processing a return and placing a new order.
If you need a different size, style, or product, contact us to request a return. Once your return is accepted, you may place a separate order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at:
European Union — 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, applicable law may provide you with the right to cancel or return an eligible order within 14 days of receiving it without providing a reason.
Returned products must generally be in the same condition in which they were received: unworn, unused, with tags attached, and in their original packaging. Proof of purchase may also be required.
Any statutory consumer rights available under applicable law remain unaffected.