Shipping policy
Last updated: September 3, 2026
This Shipping Policy applies to orders placed through our online store and operated by Burley & Smith Management LLC.
By placing an order, you agree to the shipping terms below.
Order Processing
Orders are generally processed after payment has been successfully authorized.
Because some apparel, hats, accessories, and other merchandise may be made to order or fulfilled through third-party production partners, processing time may occur before the order is shipped.
Typical processing time may vary depending on:
- product type;
- printing or embroidery requirements;
- fulfillment location;
- order volume;
- holidays;
- product availability.
Processing time is separate from shipping transit time.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Rates may vary based on:
- destination;
- product type;
- package size or weight;
- fulfillment location;
- shipping method;
- carrier.
Any available free-shipping promotions will be subject to the terms stated at the time of the promotion.
Estimated Delivery Times
Estimated delivery dates shown during checkout are estimates and are not guaranteed.
Delivery times may vary because of:
- carrier delays;
- weather;
- production delays;
- holidays;
- high order volume;
- customs processing;
- incorrect shipping information;
- circumstances outside our reasonable control.
Once an order has been transferred to the shipping carrier, final delivery timing is generally controlled by that carrier.
Made-to-Order Merchandise
Certain products, including shirts, hats, embroidered merchandise, and other apparel, may be produced specifically after an order is placed.
This means your order may require both:
Production time + Shipping time
before it arrives.
For example, a product may first need to be printed or embroidered before it can be packaged and transferred to the carrier.
Multiple Shipments
Products in the same order may occasionally be produced at different fulfillment locations.
As a result, your order may arrive in multiple packages on different dates.
If this occurs, you may receive separate tracking information for each shipment.
You will not be charged additional shipping solely because an order is divided into multiple fulfillment shipments unless otherwise disclosed at checkout.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Customers may also be able to track eligible orders through the Shop order-tracking experience or through the order-status page provided after checkout.
Please allow time for tracking information to become active after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
- name;
- street address;
- apartment or unit number;
- city;
- state or province;
- postal code;
- country;
before submitting your order.
If you notice an error after placing an order, contact us immediately at contact@burleyandsmith.com.
We cannot guarantee that an address can be changed after an order has entered production or fulfillment.
Incorrect or Incomplete Addresses
We are not responsible for delivery delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.
If an order is returned because of an address issue, additional shipping charges may apply before the order can be resent.
Lost Packages
If your tracking information indicates that a package may have been lost in transit, contact us at contact@burleyandsmith.com with your order number.
We will review the available tracking information and, when appropriate, work with the applicable carrier or fulfillment provider to determine the next steps.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it, please first:
- check around the delivery location;
- check with other members of your household;
- check with neighbors when appropriate;
- check with your apartment office, front desk, mailroom, or package room;
- allow a short period of time in case the carrier marked the shipment delivered before final delivery.
If the package still cannot be located, contact us at contact@burleyandsmith.com.
A carrier's delivery confirmation may be considered when evaluating a missing-package claim.
Damaged or Incorrect Shipments
If your order arrives damaged, defective, misprinted, or you receive an incorrect product, contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- photographs of the product and packaging when applicable.
We will review the issue and determine the appropriate resolution.
International Shipping
We may offer international shipping to selected destinations.
International orders may be subject to:
- customs duties;
- import taxes;
- brokerage charges;
- local fees;
- customs inspections or delays.
Unless otherwise stated at checkout, customers are responsible for duties, taxes, and import-related charges imposed by their destination country.
We do not control customs processing times or charges assessed by foreign authorities.
Shipping Restrictions
Some products may not be available for shipment to every country, state, province, or territory.
Available shipping destinations and methods will be displayed during checkout.
We reserve the right to cancel an order when we are unable to legally or practically ship the product to the provided destination. If payment has already been collected, an appropriate refund will be issued.
Preorders and Limited Releases
Some music-related merchandise, special collections, limited releases, or preorder products may have different production and shipping timelines.
When applicable, estimated fulfillment information will be included on the product page or during checkout.
If your order contains both preorder and immediately available products, the items may ship separately.
Returns
Shipping-related returns are subject to our Return & Refund Policy.
Unless otherwise stated or required by law, original shipping charges are generally non-refundable.
Customers may also be responsible for return shipping costs unless the product was received damaged, defective, misprinted, or incorrect.
Contact Us
For shipping questions or assistance with an order, contact:
Burley & Smith Management LLC
1015 Riverside Dr. Ste 116
Fort Worth, TX 76111
United States
Email: contact@burleyandsmith.com